Temporary Increase on Shipping Rates During the COVID-19 Period - Starting 02 April 2020

by Christina T on April 02, 2020
Dear Pal,
 
Given the coronavirus situation, so many flights were cancelled, and many warehouses were shut down at the moment. This situation has affected Stationery Pal so severely as well as many other businesses. We have lost so many chances to serve stationery lovers around the world. For example, we were not able to ship to Italy and India since 15 March 2020 because of the global supply chain has been dramatically interrupted under the current circumstance.
 
Due to the massive flights' cancellation, our logistics partner has increased the shipping rate on us several times since Mid February to book the minimal available flights. We had not imposed any extra cost on our customers to make sure all of you have an outstanding shopping experience with us even during these exceptional times.
 
However, we got another increase notice yesterday, and it will be effected on 01 April 2020. Honestly, this is very frustrating news since the rate has been doubled at this point. 
 
We have no choice but to pay the extremely high price on logistics to make sure your package reaches you on time. Stationery Pal decided to bear the majority of the extra shipping cost, and our customers will share a small remaining part, which will result in an increase of 5% - 30% depending on the countries starting 02 April 2020.
 
We do think this is trying time, and we hope we can be kind, spread love, and support each other. We promise that the shipping rate will resume to normal once we get through the difficult times, and we hope we have your understanding.
 
Please stay tuned to our Instagram and website. We will release a public announcement once the shipping rate resumes to normal.
 
 
We hope you all stay safe and healthy!
Stationery Pal
31 March 2020
1 comment
by khadija on August 17, 2020

Hi I completely understand the situation its just I am a new customer and when looking at the items on the website I realise that they are quite cheap and are extremely affordable but a shock had came to me when I saw the total including shipping it was really surprising ( seeing as the price had increased by ALOT ) but now that I have read this notification/news I am now aware as to why. Hopefully the whole stationery pal team are doing well.

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