🌸 Frequently Asked Questions (FAQ)

We are an online stationery shop that brings you the best and cutest Japanese stationery at affordable prices. 🇯🇵

From pens and markers to washi tapes and notebooks — we make writing and planning fun again! 🖋️💖

Yes, 100%! Every product comes directly from trusted Japanese and Asian brands like Zebra, Pilot, Tombow, Uni, and Kokuyo.

We are proud to sell only authentic stationery from Japan — never fakes or replicas. 🛡️

Here's a fun fact: we don't rely on stationery profits at all.

Stationery Pal has millions of followers across YouTube, Instagram, and TikTok — and these platforms share a fair amount of creator revenue with us, especially when you give our videos lots of views! 📈

You've probably also noticed a few ads from other companies on our website (sorry about that 😅). But those ads actually help keep your stationery prices low — the ad revenue we earn from them goes straight into making your orders cheaper. So if you ever feel like supporting us, feel free to give those ads a friendly click! 💖

Thanks to this model, we're able to offer our stationery at almost zero profit margins. In fact, much of the ad revenue we earn is reinvested into discounts and special promotions, so you can always enjoy the best prices possible. ✨

We’re an online stationery store, shipping directly from Hong Kong and mainland China to customers all around the world. 🌎📦

Just add your favorite items to the cart and click “Checkout.”

It’s easy and safe — perfect for anyone who loves Kawaii stationery online shopping! 🛒✨

If your order hasn’t been packed, we can help change or cancel it.

Please contact us within 8 hours after placing your order. 📩

We accept credit cards, PayPal, and
Apple Pay and Google Pay other secure online payment methods. 💳🔒

Yes! You can use Klarna to buy your favorite stationery now and pay later.

Just choose Klarna at checkout to split your total into smaller payments — with no extra fees when paid on time.

It’s a safe and flexible way to shop authentic Japanese stationery while staying on budget. ✏️💖

Sorry, we don’t accept Cash on Delivery (COD) at the moment. 🙈

All payments must be made online and securely through our checkout.

You can choose from credit cards, PayPal, Apple Pay, Google Pay, or Klarna (buy now, pay later) —

all processed through safe and encrypted systems. 🔒✨

Yes! All payments are processed through trusted and encrypted systems.

We never store your card details — your information stays safe. 🛡️

Usually only one discount code can be used per order, unless the promotion allows stacking.

Keep an eye on our sales for big stationery discounts! 🎉

All orders are shipped from our warehouse in Hong Kong and mainland China — the heart of Asian stationery distribution. 🇭🇰✨

Yes! We offer fast international shipping to over 100 countries worldwide. 🌍

Standard shipping: 7–20 business days
Express shipping: available for faster delivery 🚀
We work hard to get your cute stationery to you as quickly as possible!

Once your order is shipped, you’ll get a tracking number by email. ✉️

You can track it anytime using the “Track Your Order” page at the bottom of our website (in the footer).

Simply enter your tracking number there to see the latest update. 🔎✨

For more detailed tracking info, you can also visit 17track.net —

it shows your parcel’s full journey in real time! 🚚📦

For almost all customers, the answer is no. 🙌

We ship most parcels by postal service, and stationery orders are usually low in value.

With the way we declare our packages, in nearly all cases you won’t be asked to pay any extra customs duties or taxes.

However, every country is different, and very rarely your local customs may still charge a fee.

If this happens, please email us at support@stationerypal.com with your order details and a photo of the bill. 📨

We’ll do our best to help cover this cost or find a solution,

because we want your Japanese stationery to feel happy all the way from our warehouse to your desk. ✏️🌸

Don’t worry! Contact us at support@stationerypal.com

and we’ll help you track or resend your order. 💪💕

We accept returns within 14 days after delivery if the items are unused and in original condition. 📦✨

Send us a photo at support@stationerypal.com

We’ll quickly send a replacement or refund. 💕📸

Usually 3–7 business days after we receive and check your return. 💰

Yes! We sell official Japanese brands like Zebra Mildliner, Pilot Juice, Uni-ball Signo, and more. 🇯🇵

They are loved by students, artists, and planners all over the world! 🎨📓

Click the “Notify Me” button — we’ll email you when it’s restocked. 💌

Popular items like limited-edition Mildliners and Kawaii washi tapes go fast, so act quickly!

Yes! We often feature Japan-exclusive stationery that’s hard to find anywhere else. 🎁💫

Yes! Teachers, small shops, and offices are welcome.

Contact us at support@stationerypal.com for bulk stationery discounts. 🤝

Enter your promo code at checkout — your savings appear instantly! 💵✨

It might be expired or not valid for some sale items.

Check our promotion rules or contact our team. 💬

Our prices are already made for students and teachers! ✏️💖

We keep our stationery affordable so everyone — from school kids to educators — can enjoy authentic Japanese stationery without spending too much.

In fact, you can think of it this way:

other shoppers are the lucky ones getting student prices too! 😄🎒

We sometimes run extra back-to-school promotions, so don’t forget to subscribe to our newsletter for special offers and giveaways. 🏫📬

It’s our famous mystery stationery bag — a fun mix of pens, stickers, washi tapes, and more! 🎁

Each Lucky Scoop has greater value than its price, making it a fan favorite!

No, it’s random — that’s what makes it exciting! ✨🎉

Every scoop is different and full of surprises. 💕

Sorry! Lucky Scoops are non-refundable because they’re mystery items. 🐾🎀

No, you can checkout as a guest.

But creating an account helps you track orders, save favorites, and get faster checkout next time! ⭐

Email: support@stationerypal.com

We reply within 1–2 business days. 💬

Monday–Friday, 9:00 AM–6:00 PM (Hong Kong Time). 🕕🇭🇰

Monday–Friday, 9:00 AM–6:00 PM (Hong Kong Time). 🕕🇭🇰