🌸 Frequently Asked Questions (FAQ)
Welcome to Stationery Pal, your favorite place to find cute, authentic, and affordable stationery online! ✏️💌
Below you’ll find answers to our most asked questions about shipping, payment, and our famous Japanese stationery collections.
❓ Who is Stationery Pal?
We are an online stationery shop that brings you the best and cutest Japanese stationery at affordable prices. 🇯🇵
From pens and markers to washi tapes and notebooks — we make writing and planning fun again! 🖋️💖
✅ Are your products authentic?
Yes, 100%! Every product comes directly from trusted Japanese and Asian brands like Zebra, Pilot, Tombow, Uni, and Kokuyo.
We are proud to sell only authentic stationery from Japan — never fakes or replicas. 🛡️
💰 Why are your prices so low?
Here's a fun fact: we don't rely on stationery profits at all.
Stationery Pal has millions of followers across YouTube, Instagram, and TikTok — and these platforms share a fair amount of creator revenue with us, especially when you give our videos lots of views! 📈
You've probably also noticed a few ads from other companies on our website (sorry about that 😅). But those ads actually help keep your stationery prices low — the ad revenue we earn from them goes straight into making your orders cheaper. So if you ever feel like supporting us, feel free to give those ads a friendly click! 💖
Thanks to this model, we're able to offer our stationery at almost zero profit margins. In fact, much of the ad revenue we earn is reinvested into discounts and special promotions, so you can always enjoy the best prices possible. ✨
🏠 Do you have a physical store?
We’re an online stationery store, shipping directly from Hong Kong and mainland China to customers all around the world. 🌎📦
🛍️ How do I place an order?
Just add your favorite items to the cart and click “Checkout.”
It’s easy and safe — perfect for anyone who loves Kawaii stationery online shopping! 🛒✨
⏳ Can I change or cancel my order?
If your order hasn’t been packed, we can help change or cancel it.
Please contact us within 8 hours after placing your order. 📩
💳 What payment methods do you accept?
We accept credit cards, PayPal, and
Apple Pay and Google Pay other secure online payment methods. 💳🔒
🪙 Can I buy stationery now and pay later with Klarna?
Yes! You can use Klarna to buy your favorite stationery now and pay later.
Just choose Klarna at checkout to split your total into smaller payments — with no extra fees when paid on time.
It’s a safe and flexible way to shop authentic Japanese stationery while staying on budget. ✏️💖
💵 Do you accept Cash on Delivery (COD)?
Sorry, we don’t accept Cash on Delivery (COD) at the moment. 🙈
All payments must be made online and securely through our checkout.
You can choose from credit cards, PayPal, Apple Pay, Google Pay, or Klarna (buy now, pay later) —
all processed through safe and encrypted systems. 🔒✨
🧠 Is my payment secure?
Yes! All payments are processed through trusted and encrypted systems.
We never store your card details — your information stays safe. 🛡️
🎟️ Can I use more than one discount code?
Usually only one discount code can be used per order, unless the promotion allows stacking.
Keep an eye on our sales for big stationery discounts! 🎉
📦 Where do you ship from?
All orders are shipped from our warehouse in Hong Kong and mainland China — the heart of Asian stationery distribution. 🇭🇰✨
🌎 Do you ship internationally?
Yes! We offer fast international shipping to over 100 countries worldwide. 🌍
⏰ How long does shipping take?
Standard shipping: 7–20 business days
Express shipping: available for faster delivery 🚀
We work hard to get your cute stationery to you as quickly as possible!
🔍 How can I track my order?
Once your order is shipped, you’ll get a tracking number by email. ✉️
You can track it anytime using the “Track Your Order” page at the bottom of our website (in the footer).
Simply enter your tracking number there to see the latest update. 🔎✨
For more detailed tracking info, you can also visit 17track.net —
it shows your parcel’s full journey in real time! 🚚📦
💸 Do I have to pay customs or taxes?
For almost all customers, the answer is no. 🙌
We ship most parcels by postal service, and stationery orders are usually low in value.
With the way we declare our packages, in nearly all cases you won’t be asked to pay any extra customs duties or taxes.
However, every country is different, and very rarely your local customs may still charge a fee.
If this happens, please email us at support@stationerypal.com with your order details and a photo of the bill. 📨
We’ll do our best to help cover this cost or find a solution,
because we want your Japanese stationery to feel happy all the way from our warehouse to your desk. ✏️🌸
😟 What if my package is late or lost?
Don’t worry! Contact us at support@stationerypal.com
and we’ll help you track or resend your order. 💪💕
🔁 What is your return policy?
We accept returns within 14 days after delivery if the items are unused and in original condition. 📦✨
🚫 What if I get the wrong or damaged item?
Send us a photo at support@stationerypal.com
We’ll quickly send a replacement or refund. 💕📸
⏳ How long does a refund take?
Usually 3–7 business days after we receive and check your return. 💰
🖋️ Are your pens and markers real Japanese brands?
Yes! We sell official Japanese brands like Zebra Mildliner, Pilot Juice, Uni-ball Signo, and more. 🇯🇵
They are loved by students, artists, and planners all over the world! 🎨📓
📮 What if an item is out of stock?
Click the “Notify Me” button — we’ll email you when it’s restocked. 💌
Popular items like limited-edition Mildliners and Kawaii washi tapes go fast, so act quickly!
🌸 Do you sell limited editions?
Yes! We often feature Japan-exclusive stationery that’s hard to find anywhere else. 🎁💫
📦 Do you offer wholesale or bulk orders?
Yes! Teachers, small shops, and offices are welcome.
Contact us at support@stationerypal.com for bulk stationery discounts. 🤝
💡 How can I use a discount code?
Enter your promo code at checkout — your savings appear instantly! 💵✨
🚫 Why is my code not working?
It might be expired or not valid for some sale items.
Check our promotion rules or contact our team. 💬
🎓 Do you have student discounts?
Our prices are already made for students and teachers! ✏️💖
We keep our stationery affordable so everyone — from school kids to educators — can enjoy authentic Japanese stationery without spending too much.
In fact, you can think of it this way:
other shoppers are the lucky ones getting student prices too! 😄🎒
We sometimes run extra back-to-school promotions, so don’t forget to subscribe to our newsletter for special offers and giveaways. 🏫📬
🎲 What is a Lucky Scoop?
It’s our famous mystery stationery bag — a fun mix of pens, stickers, washi tapes, and more! 🎁
Each Lucky Scoop has greater value than its price, making it a fan favorite!
❌ Can I choose what’s inside the lucky scoop?
No, it’s random — that’s what makes it exciting! ✨🎉
Every scoop is different and full of surprises. 💕
🔄 Can I return a Lucky Scoop?
Sorry! Lucky Scoops are non-refundable because they’re mystery items. 🐾🎀
👛 Do I need an account to shop?
No, you can checkout as a guest.
But creating an account helps you track orders, save favorites, and get faster checkout next time! ⭐
📧 How can I contact StationeryPal?
Email: support@stationerypal.com
We reply within 1–2 business days. 💬
🕓 What are your business hours?
Monday–Friday, 9:00 AM–6:00 PM (Hong Kong Time). 🕕🇭🇰
🌈 Still Need Help?
Monday–Friday, 9:00 AM–6:00 PM (Hong Kong Time). 🕕🇭🇰
